Privacy Policy
1. Introduction
Advanced Process Engineering ("we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, and safeguard your personal information when you interact with our website, products, or services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect only the personal data that is reasonably necessary to communicate with you and to provide you with relevant products or services. This may include:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, and other details needed to create or manage an account
- Transaction Information: Billing details and records of purchases or service usage
- Communications: Records of correspondence, support requests, and feedback you provide to us
- Service Usage Data: Information necessary to deliver, maintain, or improve the specific products or services you use
- Website Usage and Interaction: Our website uses strictly necessary and functional cookies that allow visitors to navigate the site and use key features. We do not use performance or advertising cookies, and we do not actively deploy third-party cookies or third-party tracking software.
We do not collect more data than is needed to fulfill these purposes, and we do not collect information about you from third-party sources, data brokers, or other external parties.
3. How We Use Your Information
We use the information we collect solely for the following purposes:
- To communicate with you, including responding to inquiries and providing customer support
- To deliver, operate, and maintain our products and services
- To process transactions and manage your account
- To send you service-related notices (such as updates, security alerts, and administrative messages)
- To comply with legal obligations
We do not actively use your information for any targeted, behavioral, or interest-based advertising, nor do we sell or rent your data to advertisers or ad networks.
4. How We Share Your Information
We do not share your personal information with third parties for advertising or marketing purposes, and we do not sell your data.
We may share your information only with strictly relevant third-party service providers that help us operate and deliver our products and services. Examples include:
- CRM or customer support platforms
- Payment processors
- Cloud & website hosting or data storage providers
- Email or communication delivery services
We may also disclose information if required by law, regulation, legal process, or governmental request, or to legally protect the rights, property, or safety of our company.
5. Third Party Service Providers
Our website is hosted and operated using Squarespace, a third-party website platform provider. Information submitted through features on our site — such as our contact form — may be processed and stored by Squarespace as part of providing this hosting service. Squarespace's handling of this information is governed by Squarespace's own Privacy Policy, available at https://www.squarespace.com/privacy, which we encourage you to review.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing of your information
- Request a copy of your information in a portable format
To exercise any of these rights, please contact us at info@advprocesseng.com.
9. California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), gives you additional rights over your personal information. This section supplements the disclosures elsewhere in this Privacy Policy.
Categories of Personal Information We Collect
We collect the following categories of personal information, as described in Section 2 above:
- Identifiers (such as name, email address, phone number, and mailing address)
- Account information (such as username and password)
- Commercial information (such as billing details and records of purchases or services obtained)
- Internet or other electronic network activity (limited to strictly necessary and functional cookies used to operate our website, as described in Section 2)
- Correspondence and communications you provide to us (such as customer support requests and feedback)
We do not collect sensitive personal information beyond what is necessary to provide our Services, and we do not use or disclose sensitive personal information for purposes requiring additional CCPA notice.
Sources of Personal Information
As described in Section 2, we collect personal information directly from you. We do not collect personal information about you from third parties, data brokers, or other external sources.
Purposes for Collection and Use
We collect and use personal information for the business and commercial purposes described in Section 3, including communicating with you, providing our products and services, processing transactions, and complying with legal obligations. As stated in Section 3, we do not use personal information for targeted, behavioral, or interest-based advertising.
Disclosures of Personal Information
As described in Sections 4 and 5, we disclose personal information only to strictly relevant third-party service providers (such as CRM, payment processing, cloud hosting, communication tools, and our website host, Squarespace) that help us operate and deliver our Services, and only for the business purposes described in this policy.
No Sale or Sharing of Personal Information
We do not sell personal information, and we do not "share" personal information as that term is defined under the CCPA (i.e., for cross-context behavioral advertising). We only share strictly necessary information with third party service providers or integrations directly related to providing any relevant services or to communicate with you.
Your California Rights
Subject to certain exceptions, California residents have the right to:
- Know what personal information we have collected, used, disclosed, or shared about you
- Delete personal information we have collected from you, as described in Section 8
- Correct inaccurate personal information, as described in Section 8
- Opt out of the sale or sharing of personal information (please note we do not sell or share personal information)
- Limit the use of sensitive personal information (not applicable, as described above)
- Non-discrimination for exercising any of your CCPA rights
How to Exercise Your Rights
To exercise any of these rights, please contact us at info@advprocesseng.com. We will verify your request using the information you provide before responding, consistent with applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. You are responsible for regularly reviewing this Privacy Policy. Usage of our site and continued communications with us after such changes are performed shall constitute your consent to it.